Frequently Asked Questions

We're happy to answer your questions! You should find answers below to some of the most frequently asked questions about the LLYMI marriage cruise. However, if you don't find your answers here and you still have questions, please call our booking agents at 1-855-208-8822. They will be happy to answer your questions and/or help you book your stateroom over the phone. 

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  1. What is included in the price of the cruise?

    Port fees, taxes, and gratuities are included in the price of your cruise. In addition, there are various amenities that come with each MSC stateroom experience.

  2. What is not included in the price of the cruise?
    • Items of personal nature (phone calls, Internet, laundry, etc.)
    • Spa & beauty salon on the ship
    • Specialty restaurants (some experiences included, or available for purchase)
    • Specialty beverages (some experiences included, or available for purchase)
    • Any meals, events, or excursions while off the ship in port
    • Airfare to and from the port
    • Hotel stay in Florida, if you choose
    • Ground transportation to the hotel and/or the port
    • Cruise Travel insurance (available through the reservation office for an additional fee)
       
  3. What are the Terms and Conditions for the cruise?

    The Terms and Conditions for our 2025 sailing can be found by clicking here.

    Cancellations:

    • Within 7 days from the reservation creation date, there is a $36 per person cancellation fee. The remaining deposit and/or payments are refunded. 
    • AFTER 7 DAYS FROM THE RESERVATION CREATION DATE, ALL DEPOSITS AND PAYMENTS ARE NOT REFUNDABLE.
  4. Does FamilyLife recommend Travel/Cancellation Insurance?

    FamilyLife strongly recommends the purchase of travel insurance to protect your vacation. All deposits and payments for the Love Like You Mean It Cruise are non-refundable, and we recommend protecting your investment. We offer coverage through Travel Guard Insurance Company. You can download Travel Guard’s details for the Preferred Plan, or call our Reservation Team at 855-208-8822  for more details. Learn more on the Love Like You Mean It Terms and Conditions.

    Please read AIG Travel’s FAQs PAGE for additional information about coverage.

  5. Who may sail?
    • MSC Cruises cannot accept a booking and the carrier cannot carry any passenger who will be 24 or more weeks pregnant by the end of the cruise. If you have already booked a cruise or cruise tour and do not meet this requirement, please contact Love Like You Mean It Guest Services at 855-208-8822.
    • Can we bring our children?
      The Love Like You Mean It® Marriage Cruise is for husbands and wives only. Your kids will be excited to see you when you get home. No children are allowed on this cruise.
  6. What information will I need to book my stateroom?

    Please make sure to have the information below for each passenger in your stateroom prior to booking:

    • Full Legal Name (Title, First, Last)
    • Date of Birth
    • Citizenship (passport or driver’s license, state of birth or country)
    • Address
    • Phone Number
    • Email
    • Emergency contact name (of someone not sailing with you) and phone number for the stateroom 
  7. What kind of travel documentation will I need?

    Proper travel documentation is required at embarkation and throughout the cruise and is the responsibility of the guest.  Any guest traveling without proper documentation will not be allowed to board the vessel, and no refund of the cruise fare will be issued.
    U.S. citizens are encouraged to show a U.S. passport.  A passport is the easiest form of ID and is recommended.  If you do not have a passport, you should be prepared to provide a valid government-issued photo ID (i.e. Driver’s License) and proof of U.S. citizenship in the form of a government-issued (not hospital-issued) U.S. birth certificate. 
    It is important that guest names on travel documents be identical to those on the cruise booking.  Otherwise, proof of name change (i.e. a marriage license) AND a valid driver’s license or government-issued photo ID must be presented.
    If you would like to order a passport or just renew one please click here for more information.

  8. Is there a price guarantee?

    48 Hour Price Guarantee: If the price of your stateroom decreases within 48 hours of your reservation, we will match the lower price. The lower rate must be publicly advertised by FamilyLife. All Terms and Conditions of the reservation remain the same.

  9. Are there additional fees to make changes to my reservation?

    Any changes in bookings can be made only by the the “Lead Guest” of the reservation. For any changes to your reservation, the following additional fees apply:

    *A guest may resell or transfer their stateroom to another person. All financial arrangements for the transaction are between the two parties and FamilyLife has no responsibility. 

    *No change of stateroom occupants will be allowed 30 days prior to sailing.

     

  10. Are there other live events by FamilyLife?

    Yes, FamilyLife hosts other live events.

    • The Weekend to Remember marriage retreat across the United States. 
    • Blended & Blessed. A one-day live event and livestream just for stepfamily couples, dating couples with kids, and those who care about blended families.
    • Summit on Stepfamily Ministry will equip you and your team to minister more effectively to blended families.
  11. Does FamilyLife have hotel recommendations for before and/or after the cruise?
  12. What time should we arrange our flight arrival and departure from the Miami area airports?

    Guests flying into the Miami area airports (MIA, FFL) should plan to have flights arrive by 12:30 pm on February 8th and depart at 1 pm or later on February 15th. The drive to/from the Miami (MIA) airport to the cruise terminal is 20 to 25 minutes. 

    If you choose to fly into Ft. Lauderdale Airport (FLL), please know this is 45 minutes away from the Miami Cruise Port (depending on traffic.)

  13. What is the suggested time to arrive at the cruise port in Miami, Florida?

    You will need to arrive at the port between noon and 3:30 pm on embarkation day. 

    Approximately 30 days from our sailing, your cruise ticket and boarding pass will become available to you along with a health questionnaire to be completed on embarkation. FamilyLife® is not responsible for delayed flights or arrivals to the Port Terminal.

  14. Where can I find directions to the port and information about parking?

    CLICK HERE for more information on Port Miami Cruise Terminal of Miami, FL, including directions, fees, and parking.

    The address to use for your GPS is 1015 N America Way, Miami, FL 33132 and follow the signs for the MSC Cruises terminal.

  15. What should I pack?

    • Casual attire for each day for both on board and ashore (a light sweater for the evenings/main sessions, swimsuits)
    • Resort attire for dining in restaurants
    • Themed Nights: 
      • White Night attire (optional) - bring a fun white outfit
      • Valentine’s Day Formal Night Attire (optional) - ranging from your Sunday’s best, up to tuxedos and ball gowns.
    • Sunscreen, sunglasses, hats (protect yourself from the sun)
    • Medications, motion sickness patches, tums, etc. (some items are available for purchase onboard) 
    • Since you may opt to check your luggage with the porters the night before we return home, don't forget to bring an overnight bag packed with a change of clothes, prescriptions, and other must-have items.
  16. What should I not pack?
    • Alcohol, firearms, sharp objects such as blades and scissors, flammable and explosive material, items with heating elements (excluding hair dryers, hair Irons and hair straighteners), or open flames (e.g. clothing irons, kettles, hotplates, candles, incense, steamers), drones. If explosive material, guns or illegal drugs are detected, law enforcement will be immediately alerted. MSC Cruises will be forced to deny access to any guests not complying with these mandated regulations. 
    • In the interest of health and safety, beverages and food (including partially eaten or home cooked items) may not be brought on board either. Exception: dry, packaged and commercially produced foods.
    • Leave your towels at home! The cruise line has both beach and bath towels onboard for your use.
       
  17. Can I bring my CPAP machine?

    Yes, but you must bring your own equipment. Please hand-carry these items and do not place them in checked luggage. There is one electrical outlet in each stateroom located in the area of the desk/vanity. The outlet has a 3-prong 110-volt (North America Grounded) and a 220-volt (Europe German-Style). You should bring your own extension cord and distilled water to accommodate your equipment comfortably.
    *** Please fill out this special needs form. You must email your completed form to specialneeds@msccruisesusa.com and have a printed version on hand during your check in process.

  18. What if I require a wheelchair?

    There are varying ADA cabins available onboard. Please call our LLYMI Team at 855-208-8822 to book an available ADA cabin. 
    Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them, either personal or rented. It is the responsibility of the guest to:

    • check with the relevant producers/suppliers that this equipment is safe to take on board for use on a cruise ship 
    • to arrange its delivery to the departure terminal in good time for embarkation
    • to arrange its collection at the end of the cruise

    ***Guests that require use of a wheelchair onboard must complete this MSC’s Special Needs form. Please email your completed form to specialneeds@msccruisesusa.com and have a printed version on hand during your check in process.
    ***Suggested wheelchair rental companies: https://www.specialneedsatsea.com
    https://scootaround.com/en

  19. What is the Embarkation Day process?
    1. Cruise Line Booking Number
      You will receive a reservation letter with your booking number a few months before we sail. You will use your booking number to complete the MSC Web Check-In and to make additional accommodations for your reservation such as excursions, drink packages, internet packages, etc. 
    2. Directions to the port and information about parking
      CLICK HERE for more information on Port Miami Cruise Terminal of Miami, FL, including directions, fees, and parking. The address to use for your GPS is 1015 N America Way, Miami, FL 33132 and follow the signs for the MSC Cruises terminal.
    3. Time to arrive at the cruise port in Miami, Florida
      You will need to arrive at the port between noon and 4:00 pm on embarkation day to check in and board. 
      *** Arrive at the terminal with luggage tags already attached to luggage
    4. What to have on hand during the check in process:
       
      1. Passport OR
      2. Driver’s license with your birth certificate and marriage license
        Cruise Tickets
      3. Completed Health Questionnaire
      4. Special Needs Form (if needed - CPAP, wheelchair, etc)
  20. Will there be an event schedule available for the cruise?

    The schedule will be provided as a PDF for you to download closer to the cruise. It will also be available in the cruise APP. This will give you a list of all the events for the week.
    *Performance schedules, performer line-up, and cruise itinerary are subject to change without notice.  See terms and conditions for more information.

  21. Can we save seats at the onboard sessions?

    No. FamilyLife® wants all guests to have the same opportunity to get great seats in our events. Therefore, we have established a policy of no saving seats. From the leadership of the ministry, to the performers and their families, to our media partners, to our staff, and to our passengers, we have the same policy. No one has early access privileges*. Once in an event, there is no saving of seats for other members of your party, except your spouse. All seating is done on a first-come, first-serve basis.

    *The only exception to this policy is for guests who are confined to a wheelchair (for venues where wheelchair-specific seating is applicable). Please go to the FamilyLife Guest Service desk to pick up a Special Seating Pass for you and your spouse.

  22. What do I do with my valuables?

    We're sure you'll want to bring your camera, jewelry, and other valuable items with you on your cruise. For our guests' convenience and security, a safe is provided in every stateroom and is located in either the closet or a cabinet. Guests use their room key as the key to lock and unlock this safe. Please note, however, that FamilyLife® is not responsible for valuables left in staterooms or elsewhere on board.

  23. Where is the lost and found?

    The Lost and Found is located at the MSC Guest Services Desk. If you've lost anything, you should report the item to the MSC Guest Services Desk and ask if it has been returned yet. If you find anything, please turn it in there. After the ship returns to your port of origin, all found and unclaimed articles will be sent to the company headquarters where they can be claimed.

  24. Is there a medical staff on board?

    Yes, should a guest require medical attention while on board the ship, the Medical Center staff is available to assist 24 hours a day. The onboard Medical Center is staffed and equipped to treat routine medical conditions as well as to initiate stabilization of more serious conditions. Physicians are available to render services at a customary fee. While at sea or in port, the availability of medical care may be limited.

Call for Info:

1 (855) 208-8822

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