Frequently Asked Questions

Port fees, taxes, and gratuities are included in the price of your cruise. In addition, there are various amenities that come with each MSC stateroom experience.

• Items of personal nature (phone calls, Internet, laundry, etc.)
• Spa & beauty salon on the ship
• Specialty restaurants (some experiences included, or available for purchase)
• Specialty beverages (some experiences included, or available for purchase)
• Specialty experiences (arcade games, cliffhanger swing, etc., Funpass available for purchase or pay as you play available)
• Any meals, events, or excursions while off the ship in port
• Airfare to and from the port
• Hotel stay in Florida, if you choose
• Ground transportation to the hotel and/or the port
• Cruise Travel insurance (available through the reservation office for an additional fee)
   

The Terms and Conditions for our 2026 sailing can be found by clicking here.

Cancellations:

• Within 7 days from the reservation creation date, there is a $36 per person cancellation fee. The remaining deposit and/or payments are refunded. 
• AFTER 7 DAYS FROM THE RESERVATION CREATION DATE, ALL DEPOSITS AND PAYMENTS ARE NOT REFUNDABLE.

FamilyLife strongly recommends the purchase of travel insurance to protect your vacation. All deposits and payments for the Love Like You Mean It Cruise are non-refundable, and we recommend protecting your investment. We offer coverage through Travel Guard Insurance Company. You can download Travel Guard’s details for the Preferred Plan, or call our Reservation Team at 855-208-8822  for more details. Learn more on the Love Like You Mean It Terms and Conditions.

Please read AIG Travel’s FAQs PAGE for additional information about coverage.

• MSC Cruises cannot accept a booking and the carrier cannot carry any passenger who will be 24 or more weeks pregnant by the end of the cruise. If you have already booked a cruise or cruise tour and do not meet this requirement, please contact Love Like You Mean It Guest Services at 855-208-8822.
• Can we bring our children?
  The Love Like You Mean It® Marriage Cruise is for husbands and wives only. Your kids will be excited to see you when you get home. No children are allowed on this cruise.

Please make sure to have the information below for each passenger in your stateroom prior to booking:

• Full Legal Name (Title, First, Last)
• Date of Birth
• Citizenship (passport or driver’s license, state of birth or country)
• Address
• Phone Number
• Email
• Emergency contact name (of someone not sailing with you) and phone number for the stateroom 

• U.S. Passport
• If you do not have a passport, a valid government-issued photo ID (i.e. Driver’s License) AND birth certificate (not hospital-issued) AND marriage certificate (if your driver’s license name differs from your birth certificate)
• Any guest traveling without proper documentation will not be allowed to board the vessel, and no refund of the cruise fare will be issued. *It is important that guest names on travel documents be identical to those on the cruise booking.
• For further travel identification information please visit MSC’s website here

There are two payment options: 

1. You may pay in full, or 

2. You may choose our monthly payment plan. The payment plan requires a minimum $300 deposit, and the remaining balance will be divided by the number of months between the time of booking and 1/15/2025. The payments are automatically drawn each month from your credit card.

48 Hour Price Guarantee: If the price of your stateroom decreases within 48 hours of your reservation, we will match the lower price. The lower rate must be publicly advertised by FamilyLife. All Terms and Conditions of the reservation remain the same.

FamilyLife values all our military men and women who have served or are presently serving. Please call our office at 855-208-8822 for discount inquiries and to book!

Any changes in bookings can be made only by the the “Primary Guest” of the reservation. For any changes to your reservation, the following additional fees apply:

*A guest may resell or transfer their stateroom to another person. All financial arrangements for the transaction are between the two parties and FamilyLife has no responsibility. 

*No change of stateroom occupants will be allowed 30 days prior to sailing.

Yes, FamilyLife hosts other live events.

• The Weekend to Remember marriage retreat across the United States. 
• Blended & Blessed. A one-day live event and livestream just for stepfamily couples, dating couples with kids, and those who care about blended families.
• Summit on Stepfamily Ministry will equip you and your team to minister more effectively to blended families.

You will need to arrive at the port between noon and 3:30 pm on embarkation day. 

Approximately 30 days from our sailing, your cruise ticket and boarding pass will become available to you. FamilyLife® is not responsible for delayed flights or arrivals to the Port Terminal.

CLICK HERE for more information on Port Miami Cruise Terminal of Miami, FL, including directions, fees, and parking.

The address to use for your GPS is 1015 N America Way, Miami, FL 33132 and follow the signs for the MSC Cruises terminal.

The schedule will be provided as a PDF for you to download closer to the cruise. It will also be available in the cruise APP. This will give you a list of all the events for the week.
*Performance schedules, performer line-up, and cruise itinerary are subject to change without notice.  See terms and conditions for more information.

No. FamilyLife® wants all guests to have the same opportunity to get great seats in our events. Therefore, we have established a policy of no saving seats. From the leadership of the ministry, to the performers and their families, to our media partners, to our staff, and to our passengers, we have the same policy. No one has early access privileges*. Once in an event, there is no saving of seats for other members of your party, except your spouse. All seating is done on a first-come, first-serve basis.

*The only exception to this policy is for guests who are confined to a wheelchair (for venues where wheelchair-specific seating is applicable). Please go to the FamilyLife Guest Service desk to pick up a Limited Mobility Pass for you and your spouse.

We're sure you'll want to bring your camera, jewelry, and other valuable items with you on your cruise. For our guests' convenience and security, a safe is provided in every stateroom and is located in either the closet or a cabinet. Guests use their room key as the key to lock and unlock this safe. Please note, however, that FamilyLife® is not responsible for valuables left in staterooms or elsewhere on board.

The Lost and Found is located at the MSC Guest Services Desk. If you've lost anything, you should report the item to the MSC Guest Services Desk and ask if it has been returned yet. If you find anything, please turn it in there. After the ship returns to your port of origin, all found and unclaimed articles will be sent to the company headquarters where they can be claimed.

Yes, should a guest require medical attention while on board the ship, the Medical Center staff is available to assist 24 hours a day. The onboard Medical Center is staffed and equipped to treat routine medical conditions as well as to initiate stabilization of more serious conditions. Physicians are available to render services at a customary fee. While at sea or in port, the availability of medical care may be limited.